Energy regulator cuts length of disconnection time for customers in arrears

The CRU said further supports were necessary for customers this year as, even though prices have come down since the peak of the crisis, bills are still at a high level.

The energy regulator has cut the length of time vulnerable customers cannot be disconnected by their supplier as it said a longer moratorium “did not help them in the long term”.

It has also warned arrears were at “historically high levels”, and that if the Government does not issue electricity credits again in the upcoming budget, then arrears levels could increase even further.