Cold carriages and racist abuse among Irish Rail passenger complaints

Among the complaints, one passenger wrote of the 'irony' of being wished a pleasant journey while on a train that was “severely overcrowded”. Stock picture

Carriages like a refrigerator, racist abuse, being forced to stand after buying first class tickets, and being told to ‘enjoy your journey’ on a packed train — just some of the complaints made to Irish Rail last year by customers.

The rail operator received more than 16,000 complaints in 2023 with service disruption and onboard issues making up more than half of the total.