Thousands of energy customers contacted regulator months into cost-of-living crisis

The Commission for Regulation of Utilities said electricity suppliers’ customer service continued to be a high driver of such customer contacts across the first six months of this year.

Queries to Ireland’s energy regulator exploded across the early months of 2023 as the cost-of-living crisis continued to press on the resources of Irish households.

The Commission for Regulation of Utilities (CRU) said that it had received 3,788 contacts from energy customers over the first three months of the year, a massive 35% increase on the same period in 2022.