Electric Ireland and Flogas 'not transparent' over costs for new customers

The identification of vulnerable customers at sign-up was one of the issues raised by the CRU.

Electric Ireland and Flogas have been told they were “not transparent” with customers over how much their energy costs would be when they signed up.

A spot check by the Commission for Regulation of Utilities (CRU) found that both companies had breached the requirement that the information they provided to customers is “complete, accurate, transparent, and not misleading”.