Irish Water fails to meet targets for responding to complaints

The Commission for the Regulation of Utilities says it will assess Irish Water’s 2021 performance after Irish Water submits a report with its metrics in the third quarter of 2022.

Irish Water failed to meet a number of targets set for it by the regulator, with the amount of wastewater incidents reported in 2020 a "significant increase” compared to previous years. 

From a total of 20 targets, Irish Water failed to meet 13 of them, including how soon it responded to all the complaints it received, internal sewer incidents, and wastewater incidents.