Self-service Covid cert portal launched as helpline struggles  

With many opting to use the digital Covid certificate to access hospitality, the Department of Health helpline remains under pressure

A self-service online portal has been launched to help deal with the onslaught of public queries regarding EU Digital Covid Certificates.

Just 7% of the calls made to the Digital Covid Certificate helpline during its first two days of operation were answered by agents,  with callers this week facing an average wait time of over 90 minutes.