Air passengers seeking refunds could face long wait

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Passengers hoping to secure a refund for cancelled Ryanair flights may be facing a long delay as the airline warned they may have to wait until "this unprecedented crisis is over".

The airline said it is happy to accommodate customers who want refunds, vouchers or to be re-routed, but said they are currently processing 10,000 times their usual volume of cancellations and have fewer staff available to do the work due to social distancing measures.