Woman who should have had repeat smear test in February only found out last week

A woman who should have had a repeat cervical screening test in February after a smear last October couldn’t be read, only found out a week ago that she needs a retest.
It took six months for CervicalCheck to write to her telling her to go for a retest - even though the letter itself said she needed to go for a repeat smear three months after the October test.