Record number of complaints about financial services last year

The Financial Services Ombudsman dealt with 8,135 complaints last year - the highest number since the office was established in 2005.

Record number of complaints about financial services last year
Thu, 31 Jan, 2013 - 08:54

The Financial Services Ombudsman dealt with 8,135 complaints last year - the highest number since the office was established in 2005.

There was a 216% increase in the number of payment protection insurance complaints, whilst banking complaints increased by 15%.

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