Apology over eight-week delay for passports
After being grilled on the situation yesterday, department secretary general Niall Burgess accepted that there is “immense frustration” over the issue and acknowledged that existing services are not meeting needs.
Speaking during a two-hour Public Accounts Committee meeting, Mr Burgess said the passport office has brought in temporary extra staff to cope with demand and to speed up passport renewals for citizens under pressure to meet travel deadlines.
