Consumer watchdog issues hoverboard warning

The body responsible for enforcing consumer protection law says it is working to remove as many non-compliant hoverboards from the market as possible following fears over its safety.

The Competition and Consumer Protection Commission’s warning comes as Argos has withdrawn the Nevaboard product from sale, pending safety checks.

The commission yesterday warned that retailers and importers should remove hoverboards from sale immediately if they cannot provide evidence that essential safety standards have been met.

“The commission’s investigation has found evidence of hoverboards with non-compliant plugs and fuses as well as significant issues with the cables, chargers and the battery packs,” said a spokesperson for the commission.

“At this point the commission is actively considering enforcement action against a number of retailers. All retailers and importers are reminded of their obligation to only place products on the market which conform to essential safety standards.”

The commission has advised consumers not to buy any hoverboards that do not carry proof that it meets the required safety standards, such as CE marks, but to watch out for fake CE marks on the product.

Those who have already bought a hoverboard from retailers have been advised to bring it back and look for proof that the product meets the required safety standards. If this is not available, consumers should ask for a refund, the commission said.

The commission has also warned the public to never leave a hoverboard charging unattended, especially overnight, for fear of a risk of fire.

Online shoppers who have ordered a hoverboard online and have yet to receive it can cancel it immediately without providing any reason in writing.

However, those who have received the product have 14 days from the date of receipt of the product to cancel their contract.

In these instances customers may be required to pay for returning the hoverboard, though those who have not received information on their right to cancel from the trader will not be liable for the return costs of the goods.