Apple: Cyril has seen it all in 15 years at company HQ

Hollyhill is home to Apple’s technical support teams, known as AppleCare, for the entirety of Europe, the Middle East, and Africa.

It’s a role that involves helping customers over the phone or via webchat, and within which some have carved out a very satisfying career.

One such employee is AppleCare support operations manager Cyril, who landed on Irish soil from France 17 years ago and worked his way through a number of roles during 15 years at Apple.