Phone firms and banking are chief concerns

Phone companies and banks top the list of businesses causing concern, confusion, and complaints among customers, according to the National Consumer Agency helpline.

Of the top 10 companies that prompted contacts by members of the public last year, six were mobile or fixed line phone providers, Vodafone, Three, Eircom, Meteor, O2, and UPC.

Three were banks — Bank of Ireland, AIB, and Ulster Bank.