Energy suppliers: Engage with us and we won’t cut you off

Energy suppliers have launched a new voluntary code to help struggling consumers stay on top of their bills.

The Energy Engage Code will come into effect from June and will set out measures that suppliers will take to encourage customers in arrears, and at risk of disconnection, to engage with them to ensure they remain connected to their energy supplies.

Under the code, suppliers will guarantee that no customer engaging with them will be cut off.