Waterford-based Christmasdirect.ie has been the subject of 25 complaints to the National Consumer Agency from furious customers who said their promised items had not been delivered. Disgruntled parents took to internet forums, expressing fears their goods would not be delivered by Christmas.
The NCA confirmed it had contacted the company and had secured an undertaking that all orders would be delivered by today.
“The agency has engaged directly with the company and reminded them of their obligations to consumers under EU law. Christmas Direct have advised us that all orders will be delivered by close of business on Saturday 21st of December,” said a statement.
The Irish Examiner was unable to contact Mary Ronan of Christmasdirect.ie. However, she told TheJournal.ie that 95% of customers had their orders delivered on time, but accepted there had been delays to some customers.
“We have a number of orders that were delayed and we are rectifying that,” said Ms Ronan. “We have contacted our customers and all customer orders that are outstanding will be filled. The majority of our customers are extremely happy. They are telling us it’s a great service. Our priority today is just to keep everyone happy and get out the last orders.”
The NCA said several pieces of legislation combine to safeguard online purchases, the most important being the European Communities (Protection of Consumers in Respect of Contracts made by Means of Distance Communication) Regulations 2001.
“These are commonly known as the Distance Selling Regulations,” read a statement. “The legislation highlights that unless otherwise agreed between you and the web trader, the contract must be performed within 30 days of the order being placed.
“Furthermore, the legislation states that once the order is cancelled, a refund must be provided within 30 days.”