Bank: 35% of clients in arrears are not engaging

More than a third of Ulster Bank customers in mortgage arrears are refusing to pay or make contact with the lender, an Oireachtas probe into the debt crisis has heard.

The bank’s CEO Jim Brown insisted the situation was “not fair” on the financial institution.

He said 35% of customers with distressed mortgages were either deliberately not paying, or avoiding engagement with the bank.