Taxi regulator logs 1 complaint a day

Official complaints about taxis have been lodged at a rate of one a day, according to figures from the sector’s watchdog.

The Commission for Taxi Regulation received 181 complaints in the first half of 2012 — half of which related to the “conduct and behaviour of a SPSV [small public-service vehicles] operator or driver”.

However, the regulator does not keep a record as to how many complaints are made by taxi drivers about others working in the sector, or the number of investigations in which a breach of regulations is confirmed.