Central Bank fines Aviva €500k for breaches of complaints code

The Central Bank has fined Aviva almost €500,000 for breaches of consumer protection codes in both its life and pensions and its health divisions.

The firm’s health division was fined €245,000 after the Central Bank examined a sample of 198 of its customer complaint files. Of those, 163 were found to contain what the bank described as “clear breaches of one of more of the complaints handling provisions of the code”.

It found that Aviva Health Insurance had failed between June 2009 and Dec 2010 to: