‘Gaps in laws protecting air passengers’

AIR passengers whose flights were disrupted by volcanic ash over the past two years experienced a lack of information about their rights to refunds and compensation.

A new report by the European Consumers Centres Network claims there are gaps in EU legislation to protect the rights of air passengers and it recommends a more simplified way of taking cross-border legal action against airlines.

It also accuses some airlines of engaging in “dubious practices and policies”.