Consumers entitled to full cash refunds

WHILE most large retail groups and supermarket chains have made clear they will refund customers for pork products as a result of the dioxin scare, consumers have been reminded it is their legal entitlement.

The National Consumer Agency (NCA) reiterated yesterday that consumers are entitled to be refunded on pork meat and products containing pork bought after September 1 this year.

“Under legislation consumers are entitled to repair, replacement or refund of a faulty product. In the case of pork meat or other food products containing pork, consumers are entitled to a refund as a repair or replacement does not apply in this instance,” said NCA chief executive Anne Fitzgerald.