Patients vote medical staff at Limerick hospital most caring

DOCTORS and nurses at St John’s Hospital in Limerick have been chosen by patients as the most caring in the country, a recent survey shows.

The ratemyhospital.com research rated doctors and nurses on their attitude to patient dignity and privacy.

Doctors at St John’s, Our Lady’s Children’s Hospital in Crumlin, Temple Street, the Rotunda and Mallow General are in the top five.

In contrast, doctors at the Mid-Western Regional in Ennis, Our Lady of Lourdes in Drogheda, Dublin’s Mater and Limerick Regional were all ranked in the bottom five.

Overall, the average ratings for all the doctors and nurses were quite high, with an average for doctors of 74% and 78% for nurses.

According to patients, the most caring nurses are at St John’s, Mallow General, Temple Street, Our Lady’s Children’s Hospital, Crumlin and Bantry General. The research is based on up to 10,500 online questionnaires gathered by irishhealth.com since the end of 2006.

The worst-ranked nurses were jointly at the Midland’s Regional in Tullamore and Kerry General Hospital. St Columcille’s, Loughlinstown and Holles Street in Dublin.

Patients rated their experience with the doctors and nurses on a scale of one to five and also posted comments on their hospital stays.

Ratemyhospital.com publisher, John Gibbons, said just because some hospitals scored high on one front did not mean they necessarily scored high on the other.

“For example, the Mid-Western Regional Maternity in Limerick is ranked 12th in the doctor table but drops to 33rd in the nurse table. And the National Maternity Hospital in Dublin is placed 28th out of 45 in the doctor table, but its ranking falls to 40th out of 45 in the nurse table.

Comments on the biggest winner in the survey, St John’s Hospital in Limerick included: “My mother’s stay in the ICU department was a traumatic time for both her and us, her family. However, the care and attention delivered by the nurses left little to be desired, and there was no stone left unturned. My mother was treated with the utmost of dignity and respect despite the cramped conditions these girls work in, and we were always cordially greeted.”

At the other end of the scale, the Mater Hospital in Dublin was slated by another patient: “My great-grandmother is 93. She weighs less than 6 stone and has osteoporosis and arthritis. She was left in a chair in A&E with a suspected broken hip for two days. This level of care is not worthy of an animal. The respect she was shown was minimal. Appalling care for an elderly person in clear pain and distress.”

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