Ryanair accused of failing to compensate delayed passengers

RYANAIR is under investigation by the British aviation authorities over allegations that it is flouting new EU laws which oblige airlines to compensate passengers for cancelled and delayed flights.

The British Civil Aviation Authority (CAA) has confirmed it is currently examining the manner in which Ryanair is applying the new rules. It is understood the British Air Transport Users Group has passed on dozens of complaints to the CAA about Ryanair since the legislation came into effect on February 17 last.

Under EU law, airlines must now offer free meals, drinks and phone calls for short-haul flights delayed by more than two hours. In some cases, it must also offer overnight accommodation and refunds.