Why travel agents will be our first stop for holidays again in 2021

DIY holidays are likely to take a hit this year

Package holidays will be big business in 2021

“Information is what you get online — knowledge is what you get from a travel agent." That’s the golden adage of Dominic Burke, the managing director of Travel Centres, Ireland’s largest grouping of independently-owned travel agencies, with members spanning from Letterkenny to Midleton. 

Amid the most bruising of years, Burke’s colleagues have been at the veritable frontline of the travel industry, facing an unprecedented tsunami of booking cancellations, rescheduling and refunds. But as light at the end of the travel tunnel begins to ever-so-gently glimmer, this week I chatted to the travel pro about his outlook for 2021. And how Irish travel agents could offer consumers a port of booking security in any future travel storms.