Thousands of Michael Jackson fans who bought tickets to see his comeback shows at London’s O2 will have to wait until next week to find out how to get their money back.
Some retailers have said refunds would be issued but others have yet to reveal what action will be taken.
Following the singer’s death on Thursday, retailer Seatwave and ticket exchange site Viagogo both said they would refund ticketholders.
A spokesman for AEG Live, the organiser of the 50 concerts, said: “On behalf of the entire AEG organisation we extend our deepest condolences to Michael Jackson’s family and friends during this tragic time.
“Full ticket refund information and procedures will be released early next week for all Michael Jackson This Is It shows.”
He advised fans to keep hold of ticket vouchers or proof of purchase slips.
But other retailers said they were unable to say at the moment what will happen.
Retailer Ticketmaster said it was waiting for “official information” and a statement on Lastminute.com’s website said it was working with AEG to provide its customers with information.
Fans who bought tickets through third parties (face prices were from £50 to £75 (€59-€88)) or at a premium may find themselves out of pocket.
Tony Northcott, of the Trading Standards Institute, said: “Sales coming through a third party like eBay or a man in the pub will be on sticky ground.
“If sales are through a third party then the terms and conditions disappear.”
He added that fans who are turned down for a refund but bought their tickets on a credit card should contact their card provider.
The King of Pop was due to perform the farewell concerts this summer, bowing out on an illustrious music career spanning several decades while aiming to restore his fortunes.
In March, tickets to his ‘This Is It’ concerts at the O2 became the “hottest-selling on the planet”, according to organisers, with 750,000 fans snapping them up.
Concert organisers said they were the fastest-selling tickets in London ever. They sold at a rate of 11 per second, 657 per minute and nearly 40,000 an hour.
Extra tickets for the gigs were released this week.