BBC did not spot Sachs complaint for three days

The complaint sent by Andrew Sachs’s agent to the BBC in the wake of the Brand/Ross lewd phonecall was not spotted for three days, the BBC Trust said in a report today.

Sachs’s agent Meg Poole emailed an official complaint to then Radio 2 controller Lesley Douglas on the evening of Thursday, October 23, after being contacted by the Mail on Sunday.