Read a Dublin restaurant owner’s perfect response to an awkward customer

Ouzos Bar and Grill in Dalkey is among the highest reviewed establishments on TripAdvisor, so when a negative review came in it caught the attention of the owner - and he clearly remembered the customer.

Laura Sweeney visited the restaurant one afternoon and found fault with everything. She complained that her party had to sit indoors on a sunny day, despite the fact that they were offered a table outside. "We were comfortable outside but moved inside anyway," she wrote.

The food was Laura's main complaint. "My dish of Scampi was lukewarm as I discovered when I cut into and ate half of one," she wrote. She says she asked for a fresh dish but "a young waitress came back with my original scampi which was much browner and the half one included.