You welcome a complainant, engage with them so they get it off their chest, solve the problem, and thank them for bringing it to you 

Japanese tidying expert Marie Kondo has inspired millions to embrace the spring clean, which often leads to unused vouchers being discovered

Both have had their say this week about each other’s opinions and decisions

History of medicine reveals a recurring truth: improvements come about because of two factors, innovation and revisionism

We all nod our heads reverently for Women’s Day, but maybe it’s time to ask just how important the day now is, writes Terry Prone.

'Acknowledge the wrong, apologise for it, and give us a fair deal'

New CEOs need to remember that great old statement that actions speak louder than words

On this day in 1988, the Virgin Store in Dublin started to sell condoms for the first time — and it was illegal until five years later

The signs of age are no longer seen as manifestations of a well-lived life and accreted wisdom, and so athletes and the super-rich are looking to turn back time.

You might not want something that was designed on a sick bag, but some women out there are willing to pay a quarter of a million euro for a handbag that started out as a sketch on one of those. It happened like this.