Verbal aggression, physical harassment and protest: workers facing rising levels of abuse

There has been a concerning rise in harassment, abuse, and violence within society, often directed at individuals based on their nationality, sexual orientation, or place of employment.

Libraries, pharmacies, and bookshops have become frequent targets of ‘protestors’ who engage in verbal attacks and intimidation of staff. Picture: Larry Cummins

Incidents of verbal and physical abuse are increasing in the workplace, according to a recent survey. Research from Circle K forecourt and convenience stores revealed that three-quarters of their retail employees have encountered verbal, racial, gender-based or physical abuse from customers. 

According to Ibec, the number of workplace-related aggression and harassment incidents have risen, with customer-facing services such as retail, libraries, and hospitality among the highest reported cases. Incidents of harassment and aggression may relate to an employee's gender, relationship status, sexual orientation, religion, age, disability, race, or membership in the Traveller community.