Aviation watchdog secures €1m in refunds and compo for disgruntled air passengers in 2023

The IAA last year recorded a pre-tax profit of €1.7m which was down 92% on the pre-tax profits of €22.2m in 2022

The IAA received 2,275 complaints over cancellations and 2,444 over long delays. File photo: Gareth Chaney/ Collins Photos

Aviation sector watchdog, the Irish Aviation Authority (IAA) last year obtained €1m in refunds and compensation for disgruntled air passengers, according to the 2023 IAA annual report.

The report shows that last year it handled 4,969 complaints over airlines with complaints concerning long delays and cancellations making up the bulk of the complaints at 4,719. The IAA received 2,275 complaints over cancellations and 2,444 over long delays.