Majority of retail workers in Ireland are harassed and abused by customers

Incidents of unacceptable behaviour by customers is increasing

A third of workers also say they have experienced incidents of harassment based on race.

Almost all retail workers in Ireland said they have experienced harassment from customers with 83% witnessing colleagues being verbally abused and half being physically assaulted.

Of those who have experienced incidents of harassment, 70% of retail workers admit that their experience(s) of harassment from customers has made them consider seeking employment outside of retail.