Dermott Jewell: New bill a game-changer for consumer rights, if we get it right

Draft consumer protection bill raises concerns about a number of the provisions, particularly the high costs involved in taking a court case

We have to challenge the deep pockets of those who seek, with far too much regularity, to deny consumers their legal and fair entitlements under consumer law.

Last year saw the introduction of improved legal protections for Irish consumers purchasing across the EU in cash or by clicking through laptops, tablets, smartphones and even their watches. Buying is easy but finding resolutions after purchase is not quite so simple.

The Small Claims Court is a useful and cost-friendly route for resolving disputes, but it is slower than many would like and the maximum amount for a claim at €2,000 is likely to be out of touch as prices inflate.