Makhlouf: Experiences of customers switching from Ulster and KBC 'leaving something to be desired'

He pledged that "account holders are not going to be left stranded"

Citing unanswered phones and other issues that customers face in making the switch, Mr Makhlouf said senior bank executives should be asking themselves whether they themselves would be satisfied with the levels of consumer service care they are providing. File Picture: Leah Farrell

The experiences of banking customers switching from Ulster Bank and KBC Bank is "leaving something to be desired", Central Bank governor Gabriel Makhlouf has said.

Mr Makhlouf urged customers of the two banks that are closing their doors in the Republic to continue to prepare to move their accounts but acknowledged that "more needs to be done" by all participants, including senior bank executives as well as by regulators, such as the Central Bank.