Confusing processes are delaying customer switching activity from exiting banks KBC and Ulster Bank 

Delaying switching accounts to a new bank could leave customers vulnerable to risks, warns competition watchdog. 

Transferring direct debits was one of the main issues facing Ulster Bank and KBC customers when switching. 

Less than half of KBC and Ulster Bank customers have switched to a new bank, due to confusing processes.

KBC and Ulster Bank customers that are delaying switching their accounts ahead of the two banks leaving the Republic of Ireland retail banking market are vulnerable to risks, said the Competition and Consumer Protection Commission (CCPC).