Spain to legislate to insist call centres respond to customers within three minutes           

Utilities and basic service companies will have to respond to client complaints within two hours, Consumer Rights Minister Alberto Garzon said

Those failing to abide by the law would face fines of between €150 and €10,000 and up to €100,000 if the problem affects vulnerable consumers or infractions recur.

Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? 

Spain aims to end the anguish by requiring companies to attend to customers within three minutes.