Ryanair tops list of Ireland's top 10 complained companies to consumer watchdog

Overall, some 42,791 consumers contacted the CCPC helpline

Ryanair topped the list of Ireland's most complained about companies in 2025, according to the Competition and Consumer Protection Commission’s (CCPC) 2025 Consumer Helpline Report published on Monday. Picture: Will Meakin-Durrant/PA Wire

Ryanair topped the list of Ireland's most complained about companies in 2025, according to the Competition and Consumer Protection Commission’s (CCPC) 2025 Consumer Helpline Report published on Monday.

The report details key statistics and insights from consumers who contacted the CCPC consumer helpline in 2025, as well as the most-named traders. 

Ryanair topped the list of companies to the CCPC helpline, with 593 calls received to the watchdog, up 39 on the previous year.  

Next on the list was Rathwood, a garden furniture company, with 585 calls received up 541 from 2024. Next was Currys (445), Sky (431), Eir Group (430), Harvey Norman (390), Aer Lingus (349), Lidl (333), Virgin Media (286), and Vodafone (267).

Overall, 42,791 consumers contacted the helpline, mostly by phone, email, and webform. There were 2,194,970 visits to CCPC.ie. In 2025, 23,616 consumers contacted CCPC about businesses based in the State, with  1,837 complaints for businesses based in Cork, 394 in Kerry, 631 in Limerick, 12,259 in Dublin, 319 in Waterford, 301 in Tipperary, 768 in Galway, and 215 in Clare. 

Some 2,838 consumers contacted the CCPC helpline about home building or improvements, an increase of 12% since 2024. Consumers reported spending an average of €14,597 on home building or improvements that they later found issues with.

Faulty goods and services topped the list of concerns for Irish consumers for a fifth consecutive year, the report said.

Consumers spent an average of €6,292 on the product or service that they had an issue with. Issues with home building or improvements were also up – by 12% – since 2024 (2,838 consumers). Consumers reported spending an average of €14,597 on home building or improvements that they later found issues with. 

The biggest call driver was issues with cars, with 5,827 contacts about vehicles.  

CCPC Director of Communications Grainne Griffin said one fifth of all contacts to our helpline in 2025 related to an issue with faulty goods and services. "It’s important that consumers know their rights if they buy something that turns out to be faulty. Regardless of whether you had a warranty or a guarantee, it’s up to the seller to resolve your issue, you shouldn’t have to go back to the manufacturer," Ms Griffin said.

Last year, 1,261 consumers contacted the CCPC with product safety concerns, with one particular report to the CCPC helpline from a concerned parent led to the recall of 1,564 baby socks due to injury concerns.