Irish workers' trust in AI grows, some say it will create more jobs

More than half of Irish workers would trust an AI agent to make routine decisions, while managers believe AI will create new jobs

Fri, 24 Oct, 2025 - 08:05

Joe Dermody

People's trust in artificial intelligence is growing, while 28% of AI/IT decision-makers in Ireland believe AI will create jobs for their company.

A new survey by Climb Channel Solutions Ireland, a specialist technology distributor, found that 56% of all respondents would trust an AI agent to make routine decisions on their behalf at work, while 53% feel comfortable using generative AI in their role.

While the survey did find clear signals of caution among respondents, some 45% went as far as to say that they could not do their job without AI.

Brian Davis, VP of sales, Climb Channel Solutions Ireland, said: “It’s clear that there is plenty of enthusiasm and positivity around the potential and impact of AI – particularly in Ireland, where experimentation with AI tools looks to be high on the agenda. Given that people see it as an enabler when it comes to doing their jobs and creating employment opportunities, it’s no wonder that organisations are upping the AI ante.

“What remains to be seen however is the value that increased usage and investment will deliver, especially in the long-term. While companies can’t look into the future and strategies need to remain agile, they can ensure that they are implementing policies and engaging partners today to support effective AI implementation and drive business success moving forward.”

The research – conducted by Censuswide and involving 600 AI/IT decision-makers in large companies across Ireland, the UK and Germany – found that respondents in Ireland were the most positive about the impact of AI on their workplace (45%).

In comparison, UK decision-makers were less positive (34%), with those in Germany even less so (26%).

Brian Martin said that might explain why 55% of AI/IT decision-makers have increased their own use of AI in the workplace over the last 12 months. It might also explain why the same proportion (55%) report that their organisation is planning to scale current AI initiatives.

The study found that investment in AI is also on the rise, with some 52% of companies set to spend more this year compared to last. Positively, 55% of AI/IT decision-makers think their organisation has already gotten a return on investment with their AI spend.

However, it is not necessarily all about getting a return as 54% of respondents in Ireland revealed that employees in their company are encouraged to experiment with AI tools for activities such as prototyping, testing and ideation.

Climb Channel Solutions Ireland opened a new HQ in Dublin in May. This new office supports the wider group’s plans for Europe and Ireland, with the distributor eyeing up expansion into new markets and considering further acquisitions.

As well as Europe, the group is also looking to build a presence in Asia-Pacific (APAC) further down the line.

Located in the South County Business Park beside Leopardstown Racecourse, the newly renovated Dublin HQ is equipped with contemporary fittings and allows for potential future team growth. It will also be used for partner and vendor events including launches, workshops and training sessions.

Meanwhile, Climb Channel Solutions Ireland AI partner programme, ‘The Skyward Project’, is helping its partners capitalise on the opportunities associated with Artificial Intelligence (AI). This six-step framework supports partners with AI enablement, collaboration, and real-world impact – from education and training to use case identification and go-to-market execution.

This programme will also include the introduction of the Climb AI Academy to the Irish and UK markets. This training initiative, already rolled out in Germany, will help partners to gain a foothold in the booming market and will be facilitated at the new office for partners in Ireland.