Klearcom expands in US with New Jersey office

Contact centre testing company to create 20 jobs

Mark Rohan, Co-Founder and Chief Operating Officer, Klearcom and Peter Burke TD, Minister for Enterprise, Tourism and Employment.

Waterford firm Klearcom is to establish a base in the US, opening a new office in Boonton, New Jersey.

The contact centre testing company said it will create 20 jobs in the US to facilitate its growth there.

Klearcom is pursuing aggressive growth in the US market. They said the new base will enable it to acquire more US-based customers and strengthen relationships with existing clients, such as Google, Mastercard and Visa. It will also help the company to grow its share in the interactive voice response (IVR) market, currently valued at $5.9bn (€5bn) and growing at a rate of 7% per annum.

The new hires, to be appointed across sales and customer service over the next 12 months, represent a significant investment from Klearcom. They, and the New Jersey base, will be central to enhancing service delivery and providing on-the-ground support to Klearcom’s growing US customer base.

Mark Rohan, co-founder and chief operating officer, Klearcom, said: “The US market is vital to Klearcom’s growth strategy. As such, this announcement is not only a mark of our success in the US to-date, but also our commitment to businesses there. And, while this is our first office in the US, it will not be our only one.

“For us, the expansion comes at the perfect time as businesses increasingly demand cutting-edge technology over outdated legacy systems. Our AI-driven IVR testing is the fastest in the world, enabling enterprises to quickly identify and resolve issues within their telecom system infrastructure, and cementing our position as the leading provider of contact centre testing solutions.