Irish tech consultancy firm Konversational expands to US with opening of New York office 

The move is anticipated to generate over €5m in revenue and create up to 40 new roles at its new US headquarters

Richard Guy and John Gilleran, Konversational- Image credit Julien Behal

Irish technology consultancy firm Konversational is set to expand its growth globally, with the Dublin-headquartered company opening its first office in the United States. 

The move is anticipated to generate over €5m in revenue and create up to 40 new roles at its US headquarters in New York within the first year. 

The firm currently employs 80 IT professionals across six locations, including Dublin, London, Paris, Nantes, Zurich and Munich.

Founded in 2020, Konversational said its latest move represents an important juncture for the company, signalling its intent to break into the US market, with ambitions to capitalise on the high demand for customer service technologies. The launch comes less than 18 months after its expansion into France, Germany, and Switzerland.

As an Elite partner of ServiceNow, Konversational enables companies to increase efficiencies, automate services and provide an enhanced customer service offering as part of large-scale digital transformation projects. 

Since its establishment, it has accelerated rapidly through the ServiceNow accreditation system, attaining Elite Partner status in less than 18 months and retaining the designation for over three years.

John Gilleran, Co-CEO of Konversational, said,   “Expanding into the United States is a significant milestone for us and one that we have been building towards since opening our Dublin headquarters less than five years ago. 

"The US market alone represents a tremendous growth opportunity for Konversational. We are looking forward to bringing our award-winning market-leading services to the US market and to supporting clients achieve commercial ambitions, underpinned and supported by the global leading technology solutions of ServiceNow.” 

Richard Guy, Co-CEO of Konversational, said:  “Our expansion into the United States represents a natural evolution of Konversational’s growth journey. The scale of our success in Ireland, the UK and Europe has built a strong foundation for us to now bring our proven methodologies, tools, and talent to the biggest market in the world. 

"What excites us is the opportunity to work with forward-thinking US organisations that are ready to innovate and elevate their customer experience strategies.” 

Aidan McKenna, Regional Director, Americas, at Enterprise Ireland added:  “Enterprise Ireland supports Irish companies such as Konversational to enter and scale in the US market, the number one market internationally for digital tech exports.

"Konversational has been hugely successful across Europe and now brings this success to the U.S. market to enhance customer experiences and accelerate digital transformation for U.S. companies.”