As social media companies fail to connect, experience shows vote of confidence in Irish brands

Traditional Irish businesses are what consumers trust, wites Emer Walsh

An Post’s three related companies all featured in the top 30, with the mail and parcels company coming third overall while An Post Money placed 16th and An Post Insurance came in at 22nd.

The Irish Credit Union has retained the top spot on the league table for the best customer experience in Ireland for its tenth consecutive year, breaking every Customer Experience (CX) league table record globally.

That is according to the Ireland Customer Experience Report 2024, which found that 42% of companies and organisations had their scores fall on the previous year.