Utilities watchdog to increase complaint investigation resources after surge in cases

The share of complaints upheld against Bord Gáis Energy was double its market share at 42%.

The suspension of domestic water charging in 2016 resulted in a significant decrease in the volume of Uisce Éireann -related contacts to the CRU.

The utilities watchdog announced it will ramp up resources dedicated to investigating customer complaints after reporting a surge in cases last year.

In 2023, the Commission for Regulation of Utilities (CRU) opened 617 complaint investigations against energy companies and Uisce Éireann, a jump of 71% on the previous year.