AIB drops down in customer service table as credit unions remain top

Customers complain about the lack of staff, the inability to talk to staff on the phone or in person, the lack of foreign exchange and cash facilities

Pharmacies also dominate the top 10 companies for positive customer service, but new entrants include Dunnes Stores and Vhi Healthcare.

AIB's decision to remove cash services from 70 of its branches which it ultimately reversed has seen the bank's customer service score plummet in a new survey.

Ireland's largest bank fell 51 places to 125th within the performance index devised by The CX Company and carried out by Amarách Research