Hotels innovate in recruitment to cope with soaring bookings

Hospitality expert says hotels are very busy, but their staff shortages are putting pressure on their quality of service

John O'Grady, managing director of Perfect Reception, with Jim McCoy, CEO of Complete Outsource Solutions and executive chairman of Perfect Reception. Picture: Brian Lougheed

Hotels are innovating in their approach to recruitment to ensure they continue to deliver quality service to their guests, says one leading hospitality expert.

John O’Grady, MD of Cork-based Perfect Reception, a specialist call centre for hotels in Ireland, UK and France, says he is not surprised to see hotels quickly resolving the imbalance between soaring demand for hotel nights with the reduced staff numbers in the wake of the pandemic. He says hospitality service providers have always been quick to react to challenges.