Ryanair investigated over Covid refunds

The British Competition and Markets Authority (CMA) said Ryanair should have issued refunds for the cancelled trips when planes were grounded due to the pandemic.

During the pandemic Ryanair provided the option to rebook, while BA offered vouchers or rebookings, the CMA added.

Ryanair and British Airways are under investigation in the UK over whether they breached consumer laws by not offering refunds to customers for cancelled flights due to the Covid pandemic.

The British Competition and Markets Authority (CMA) said the companies should have issued refunds for the cancelled trips when planes were grounded due to the pandemic.