Improved hotel sector serving up great value

More than a decade ago I was involved in a business roadshow around the country that involved a lot of overnight stays in hotels.

By and large the experience was not a particularly good one. For example, getting food in a hotel after 9pm was virtually impossible and one got the distinct impression that staff regarded visitors as a nuisance. As well as the poor quality of service the quality of the overall product was generally not good.

The experience prompted me to title my next column for this newspaper ‘The Irish Hostility Industry’. I got quite a negative reaction, but I stood my ground and felt confident in my assertions based on my own experiences.