Aspire Technology and Digicel striking gold in Barcelona

Irish network services and software solutions company Aspire Technology has struck a major deal with Digicel at Mobile World Congress to improve the operator’s customer engagement in more than 30 countries.

Digicel will become the first operator worldwide to deploy Aspire’s nSpire customer engagement platform.

The technology which will reduce the need for customer support staff to solve network issues and give users greater control will be rolled out across 31 networks in the coming months, beginning in Jamaica.

As well as being suitable for large operators, the company’s software can also help smaller competitors with fewer resources compete, according to Aspire founder and chief executive Bill Walsh.

“Aspire is dedicated to improving the end customer experience by offering the nSpire solution which is the next generation of customer experience management [CEM] solutions. nSpire is a software-as-a-service based product, an affordable solution for all mobile operators,” Mr Walsh said.

“This solution levels the playing field by enabling operators that could never afford a core network CEM solution to compete when it comes to the quality of the user experience that can be offered to their customers.”

Following its deployment in Jamaica, nSpire will be rolled out across Digicel’s networks in the Caribbean, Central America and South Pacific.

With 40% of its user base having a preference for resolving issues without the help of a customer support agent, the customer will benefit from the service.

Meanwhile, another Irish company, Geopal, announced a global partnership with Spanish network giant Telefonica at the Barcelona mobile conference.

Geopal is a web application that provides real-time location information for a company’s field staff allowing the user to schedule their jobs and get live updates from workers.