Outsourcing specialist Otonomee targets €50m in revenue

Cork-based Otonomee supports global brands with complex customer service needs in wearable health tech, fintech and eCommerce

Alan Gleeson (centre), chief commercial officer, with Otonomee's founders Aidan O'Shea and Hilary O’Shea.

Outsourcing specialist Otonomee has appointed Alan Gleeson as chief commercial officer, supporting the company’s ambition to target €50m in revenue by 2028.

Alan has been part-time chief marketing officer at Otonome for the past 18 months. He brings over 25 years of experience in B2B growth and commercial strategy.

Alan has held senior roles with Palo Alto Software and Keelvar, before founding Work with Agility, a boutique consultancy, and has advised over 50 venture capital-backed start-ups and scale-ups across Europe and the US on scaling strategy and market expansion. He began his career at Barclays.

Based in Cork, Otonomee is a Certified B Corp firm that supports global brands with complex customer service needs, primarily in wearable health tech, fintech, eCommerce, and software-as-a-service (SaaS). It employs over 650 people in a fully remote workforce across four continents.

Alan said: “Otonomee is one of Ireland’s fastest-growing companies, and with AI already transforming the sector, it is an exciting time to be joining. They have an impressive team, and I look forward to leading the commercial function.” 

Otonomee is hiring for several AI-driven roles to integrate innovation into its customer experience through the intelligent use of AI in operations.

Aidan O’Shea, CEO of Otonomee, said: “Otonomee is carving out a niche in delivering AI-enabled human-led customer services. AI is transforming how customer service works, and we intend to be ahead of the curve.

“Alan’s appointment marks an important step in our journey to position Otonomee for what lies ahead. Right now, that means being AI-smart, while staying firmly focused on delivering substance amid the hype. Alan’s experience in innovation and SaaS will be an invaluable asset as we continue to grow.”