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Eircom’s incompetence driving me to distraction

I reported the breakdown of my phone line to Eircom on September 11 and an engineer called on September 15, indicating a small dig would take place within days. When nobody appeared, I rang and continued to ring at intervals. 

Every start date indicated was contradicted in subsequent calls and the start date pushed along. For example, I had been promised late September, then early October, then October 29. On October 31, I was told December 30.

Eircom blamed the issuing of a licence for the dig on the county council, who later said the granting of a licence was automatic. Eircom then admitted, a week ago, they had found the licence and work was to commence immediately. To add gall to frustration, every time I ring Eircom, a disembodied voice intones: “Thank you for your account details; we are not aware of an open fault with this number”.

Oliver McGrane

Marley Avenue


Dublin 16


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