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Banking on machines

Has anyone else noticed that AIB branches have replaced customer service points with machines?

The Douglas, Cork branch now has just two Bureau De Change desks to cope with day-to-day banking.

On my first encounter I attempted to lodge a cheque using the machines. However, it was rejected, so back to the queue for me — time saved none, time wasted plenty. While I do most of my banking online I needed to get a bank draft. What a fiasco that turned out to be. These were the only two customer desks operating and the queue was long and slow. In order to fund the cheque I needed to transfer funds from a savings account to a current one, I was informed that it was not possible for the clerk to do this.

I was directed to a tablet device to effect the transfer. There was no life in the tablet. I gazed in dismay at the mounting queue — all I wanted was to get my cheque to pay the man before lunch time. After much vocalisation of my issue I was ushered to an office to use the computer there and got my cheque. I stormed out with promises to switch to Permanent TSB.

Ruth Lloyd-Evans


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