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Has anyone else noticed that AIB branches have replaced customer service points with machines?
The Douglas, Cork branch now has just two Bureau De Change desks to cope with day-to-day banking.
On my first encounter I attempted to lodge a cheque using the machines. However, it was rejected, so back to the queue for me — time saved none, time wasted plenty. While I do most of my banking online I needed to get a bank draft. What a fiasco that turned out to be. These were the only two customer desks operating and the queue was long and slow. In order to fund the cheque I needed to transfer funds from a savings account to a current one, I was informed that it was not possible for the clerk to do this.
I was directed to a tablet device to effect the transfer. There was no life in the tablet. I gazed in dismay at the mounting queue — all I wanted was to get my cheque to pay the man before lunch time. After much vocalisation of my issue I was ushered to an office to use the computer there and got my cheque. I stormed out with promises to switch to Permanent TSB.
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