ALISON O'CONNOR: Saying sorry is easy but saying it like they mean it seems impossible

‘Learn about myself’, ‘learn from my actions’, ‘conquer my demons’, ‘a wake up call’, ‘pursuing shared feelings’, ‘was mistaken’, ‘fallen below the high standards’, ‘difficult conversations’, ‘face your missteps’, ‘been made aware’, ‘crossed the line’, ‘how benign my intent’, ‘caused upset’, ‘see things differently now’, ‘up until now’, ‘ebullient behaviour’, ‘examining my own behaviour’, ‘no time intended to upset anyone’.

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