Bank of Ireland board faces barrage of complaints from shareholders over customer service at branches

The Bank of Ireland board faced a barrage of queries and complaints from shareholders on the future of its UK lending operations, customer service and new technology, ATM thefts, dividend payment plans, and lagging shares of Irish banks.

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BOI apologises after ATM users charged twice for cash withdrawal

The bank says the issue that caused the error has now been resolved.

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BOI warn against fraudulent calls and emails

Bank of Ireland has warned customers not to engage with suspicious calls and emails pretending to be from the bank.

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Bank of Ireland considers NPL sales

Bank of Ireland hasn’t ruled out selling non-performing loans (NPLs) as it rethinks the best ways to preserve capital and boost profitability, chief executive Francesca McDonagh has said.

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Bank of Ireland investigating debit card issue

Bank of Ireland says it is aware some customers are having problems using debit cards and ATMs.

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Bank of Ireland's 'people-free' service an insult to citizens, says TD

A Labour TD has accused Bank of Ireland of giving the "two fingers" to citizens.

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Latest: Mortgage advisor defends Bank of Ireland's controversial social media campaign

Latest: A prominent financial advisor has defended the social media campaign pulled by Bank of Ireland recently following a flood of complaints.

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Latest: Payments will be processed today, says BoI after customer complaints

Update 10.31am: Bank of Ireland has stated that payments due today "will be processed today", following complaints from dozens of its customers.

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Bank of Ireland staff to vote on new pay deal

Bank of Ireland staff attached to the Irish Bank Officials' Association (IBOA) are to vote on a pay offer in the New Year.

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Bank of Ireland staff 'seeking wage increase'

Staff at Bank of Ireland are looking for an increase in wages and performance pay hikes, according to the Sunday Business Post.

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Bank of Ireland: Payments now being processed

Bank of Ireland has said that payments are now being processed and are being posted to customer accounts.

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Bank of Ireland tell customers issue has been 'identified'

Bank of Ireland has said it has 'identified' the issue in relation to the delay in payments.

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Bank of Ireland to cut mortgage rate

Bank of Ireland is to cut its fixed mortgage interest rate by up to 0.3%.

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Former Bank of Ireland boss 'very sorry'

Former Bank of Ireland CEO Brian Goggin has apologised for costing the State and shareholders money after the economic crash.

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Bank of Ireland says there 'is no issue' as customers complain of payment delays

A number of Bank of Ireland customers have complained about delays with their wage payments this morning.

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Bank of Ireland offers 'profuse apology' for wages blunder

Bank of Ireland has said that customers of the bank and other institutions who did not receive their wages today will have their cash tomorrow.

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Bank of Ireland investigating reports of payment problems

Bank of Ireland says it is aware of reports from customers about problems with payments they were due to receive into accounts this morning.

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Hundreds of Bank of Ireland accounts hit by skimmers

Gardaí are investigating after hundreds of Bank of Ireland accounts were skimmed at the weekend.

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BOI to repay €1.8bn to State

Bank of Ireland is to repay €1.8bn of taxpayers' money to the state, it announced this morning.

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Report reveals Bank of Ireland chief's pay level

The chief executive of Bank of Ireland Richie Boucher remains the highest paid banker in the country, it was confirmed today.

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Bank of Ireland directors to face Oireachtas Committee today

Public Interest directors at Bank of Ireland are due to face the Oireachtas Finance Committee today.

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Bank of Ireland reports improving mortgage situation

Bank of Ireland said today that it has seen a slowdown in the rate of homeowners falling behind in mortgage payments.

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Soden defends pension levels for ex bank bosses

The former head of Bank of Ireland has defended levels of pension payments to retired bank chiefs today.

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Bank of Ireland: Credit approval rate at more than 80%

Bank of Ireland said today that it had approval and decline levels broadly consistent with those in the Mazars study.

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Bank of Ireland plan aims to reduce cash held in branches

Bank of Ireland has today confirmed that it is piloting a new initiative aimed at reducing the amount of cash held in branches.

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Mortgage arrears crisis: Lenders move to reassure customers

Lenders have moved to reassure customers that they are taking concrete steps to deal with the mortgage arrears crisis, with both Bank of Ireland and Permanent TSB issuing statements to that effect today.

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More Bank of Ireland jobs 'at risk'

Finance union chiefs fear another 600 jobs could be lost at Bank of Ireland after a redundancy deal for the first swathe of lay-offs was agreed.

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Bank of Ireland CEO paid €831,000 last year

It has been revealed that Bank of Ireland CEO Richie Boucher was paid €831,000 last year.

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Bank of Ireland to increase UK mortgage rate

Bank of Ireland is to increase its mortgage rates on its UK residential mortgage book, affecting 100,000 UK customers.

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Sinn Féin members stage Bank of Ireland sit-in

Sinn Féin members are staging a sit-in at Bank of Ireland branches in Dublin and Cork this afternoon.

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State shareholding in Bank of Ireland down to 15%

The State’s holding in Bank of Ireland has dropped to just more than 15% after €1bn investment by a Canadian investment firm.

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Banks provide paid marital leave for employees

It has emerged that Irish banks are providing up to 10 days paid leave for their workers, who are getting married.

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Bank of Ireland reports smaller losses

Bank of Ireland has today reported a loss before tax of €723m for the first six months of the year, down from a loss of €1.3bn this time last year.

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Bank of Ireland releases details of private investors

Bank of Ireland has released details of the private investors which came forward earlier in the week to buy a substantial stake in the bank.

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Potential investors eye Bank of Ireland

The Department of Finance has confirmed that discussions are taking place with potential investors in Bank of Ireland with the view to a possible "material investment" in the bank.

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EU gives conditional green light to BOI aid plan

The European Union has given temporary approval to the plan which would see Bank of Ireland get up to €5.35bn in aid.

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Bank of Ireland 'forced to put customers back on tracker mortgages'

Bank of Ireland has reportedly been forced to put more than 2,000 customers back on tracker mortgages.

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BoI case against Nama solicitor to be decided today

A legal action by Bank of Ireland against a solicitor and a doctor for nearly €70m owed in property debts may be decided today.

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Bank of Ireland customers will have to pay overdrawn money back

There were long queues at ATMs in some places yesterday, following reports that people were being given more money than they have in their accounts.

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Bank of Ireland cut 230 UK jobs

Bank of Ireland is cutting 230 jobs at its operations in the North and Great Britain as part of a restructuring plan, it was announced today.

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Bank of Ireland could lose €42m on property firm closure, says report

It has emerged today that Bank of Ireland could lose up to €42m after the collapse of a property development firm.

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Bank Of Ireland reports €1.2bn pre-tax loss

Bank Of Ireland has today reported a pre-tax loss of more than €1.2bn for the first six months of the year - almost double the losses for the same period last year.

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Bank of Ireland to refund €1.3m to customers

Bank of Ireland is refunding €1.3m to 14,000 customers this week.

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BOI rights issue enjoys 94.5% take-up

Bank of Ireland has enjoyed a boost in confidence thanks to a strong take up of its latest rights issue.

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Shareholders vote in favour of BOI rights issue plan

Bank of Ireland shareholders have overwhelmingly backed a plan which will see the institution launch the largest fundraising exercise in the history of the state.

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BOI: €3.4bn capital raising programme will be last

Bank Of Ireland has told shareholders it will not need to ask them, or the Government, to dip into their pockets again once it completes its proposed €3.4bn capital raising programme in June.

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BOI announces plan to raise €3.4bn capital

Taxpayers will end up with a stake of no more than 36% in Bank Of Ireland under plans announced by the company this morning to raise €3.4bn in capital and avoid nationalisation.

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Taoiseach refuses to call on Boucher to surrender top-up

Taoiseach Brian Cowen has today refused to call on the Bank of Ireland chief to consider handing back his pension top up.

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BoI to sell ICS and New Ireland Life Assurance

Bank Of Ireland has announced it is to sell its asset management, ICS building society and New Ireland Life Assurance divisions under agreement with the EUropean Commission.

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BOI chief says mortgage rates will rise this year

Bank of Ireland is warning that its mortgage interest rates will rise this year.

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BOI posts losses of almost €3bn

Bank of Ireland today revealed losses of almost €3bn for the nine months to the end of last year.

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Lenihan: Bank stake 'makes perfect sense'

Finance Minister Brian Lenihan today insisted a 15% shareholding taken by the state in Bank of Ireland today makes perfect sense.

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Opposition accuse Govt of misleading taxpayer

Labour and Fine Gael have accused the government of misleading the taxpayer after it emerged that an expected dividend of €250m from Bank of Ireland will not go ahead.

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BOI Chairman Pat Molloy at today's EGM hld in UCD. Picture: COLLINS

Vast majority of BOI shareholders approve joining NAMA

Bank of Ireland shareholders have voted by a 99% majority to participate in the NAMA bank rescue plan.

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Bank workers to seek clarification of Labour Court ruling

The union representing striking Bank of Ireland workers is to return to the Labour Court for clarification of the court's ruling at the heart of the dispute.

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BoI workers to stage picket tomorrow

Disgruntled Bank of Ireland workers will picket head office tomorrow in a row regarding performance bonuses for lower paid staff.

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Bank of Ireland raises €500m in term funding

Bank of Ireland Group has raised €500m in term funding.

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Three held in connection with €7m bank robbery

Gardaí investigating the theft of more than €7m from the Bank of Ireland branch at College Green in Dublin city centre have arrested three men this morning.

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Lenihan happy with Boucher appointment at BoI

Finance Minister Brian Lenihan says he is satisfied that the recruitment process for the new head of Bank of Ireland was transparent and proper.

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Bank governor 'horrified' by laptops theft

Bank of Ireland Governor Richard Burrows spoke today of his horror over the theft of four laptops containing personal details of 10,000 customers.

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